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Noticeboard

Dr Grace retirement

Dr Grace has asked us to inform you that she will be retiring from the surgery at the end of April 2017.  She would like to say the following;

"It has been an absolute honour and privilege to work here and I will greatly miss all the patients and staff.  I've had the best job in the world but as it requires such a lot of time, energy and responsibility, I feel the time is right to hand over to my younger colleagues.  I hope you will all continue to say hello when you seen me around Leyland."

I hope you will join us in thanking her for all her hard work over the last 30 years and wishing her the very best for the future.

Patient online access - Error code 7001

We are aware that some patient are experiencing difficulties accessing their medical records online.  They are getting an error message with the code 7001.  This has been happening since November 2016 and we have been in constant contact with the computer company to try to resolve this.  Their service relationship manager has informed us of the following:

"This error is due to a bug in the software, it is difficult for support to say when the fix will be, the developers have to identify the issue, write a fix and then this has to go through internal testing before it would go to controlled roll out and onto general release.

Due to the nature of the defect we have requested a fix to be included in the next update which I would expect to be late spring/early summer but this is very much subject to change. If other defects are found that have a higher priority such as things that pose a clinical risk this would push the fix for this particular issue further down the queue.

I apologise for the length of time that patients have been affected."

The practice are unable to resolve this issue themselves therefore we would respectfully request that patients do not continue to contact the surgery.  We will update you as we are made aware of any updates.

CQC Inspection Report

The practice was inspected on 1 November 2016.  We have now received our report and are pleased to say that we are rated GOOD with some areas as OUTSTANDING! If you would like to read the full report please click on the CQC link at the bottom of the home page.

If you order repeat medication via the regular email facility on our website you need to read this IMPORTANT CLICK HERE  This does not affect those registered for our on-line service Patient Access.

Flu Season is here - If you are 65 years or more or you are at risk due to a long term illness or a carer please book your flu jab now!

Your contact details

MAKE SURE we have your correct contact details including mobile numbers and email addresses. If they change let us know ASAP. You can either ring 01772 214690 Monday to Thursday am or email ann.walker3@nhs.net many thanks

Sunday Opening - Increased Access Scheme

We are now open on the 2nd and 3rd and 4th Sunday of each month until 31st March 2017. The surgery will be open from 9:00 - 15:00 for routine and urgent appointment and the telephone lines will be open during this period. The doctors will not be available to do home visits.

If you attend the surgery without an appointment you may be directed to NHS 111 if you require medical assistance and the allocated appointments are already booked. You will be able to pick up prescriptions but requests received on Sundays will not be processed until Monday.

Please note that in March 17 the surgery will be open on the first three Sundays ie 5th, 12th and 19th March.

Patient Access - our online service has changed: You can now apply to see your medical records on line see Clinics and Services - Patient Access Online Service.

Do you know who your allocated GP is?

As part of our contract we must now inform all patients which GP they are registered with at the surgery. This is simply an administrative task and you are still able to continue seeing the GP of your choice. If you do not know who your allocated GP is, ask someone next time you come to the surgery or email ann.walker3@nhs.net to find out - thank you

Telephone Appointments are available for minor queries or reviews if you do not need to be physically examined.

Use your Pharmacy for minor ailments

Remember your local pharmacist is trained to treat minor ailments such as coughs and colds, blood pressure checks, constipation, rashes / skin problems and headaches etc. Please ask at your local pharmacy.

 Mobile numbers / Text alerts / email address

If we do not have any of the above information for you please update us ASAP by phone or by filling in the form on this website to update your records. We are now sending you appointment reminders with a cancel option, clinic invites and blood results by SMS text. click here to update your records

NHS Health checks

We offer NHS Health Checks free of charge to all patients age 40yrs to 74yrs, who are not being monitored in any of our clinics such as the CDM or Diabetic clinics. These NHS Health Checks are done every 5yrs. If you think you qualify for a health check or have not had one in the last 5yrs please contact reception.

See our latest news for important information about how we handle yourblue_folder_lock personal data !!!

Welcome to Sandy Lane Surgery

"Achieving Quality Care with Compassion and Dignity"

Established for over 40 years and with patients needs at the heart of everything we do our GP's, Practice Nurses and support staff are all committed to providing a high quality primary care service, working with you to maintain and improve your health.

We are a well regarded training practice and have GP Registrars and other Doctors working with us throughout the year.   In addition to the usual medical services including health promotion, chronic disease management, immunisations, family planning, child health, antenatal and postnatal care, the practice also carries out minor surgery procedures. We are also an approved yellow fever vaccination centre.

Our website has been designed to make it easy for you to gain instant access to the information you need.  As well as specific practice details such as OPENING HOURS and HOW TO REGISTER you will find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. You will find updated health-related information in the menu on the right hand side. Take a look at our LATEST NEWS for information updates.

Sandy Lane Surgery welcomes new patients.  If you have moved into the area and wish to register at our surgery we are currently taking new patients onto our list.

Sandy Lane Surgery Values

Sandy Lane Surgery places patient care as its highest priority. We aim to apply the following values at all times:

Confidentiality

Dignity and Respect

Accurate, Timely and Responsive

Safe and Effective

Continuous Learning/Development

Open and Honest

 

Disabled Access

The practice has made every effort to ensure easy access to the building and toilet facilities are available for the disabled. All patient facilities are located on the ground floor of the building and part of the reception desk has been lowered to facilitate wheelchair access.

There is a loop system for the hard of hearing. Please inform our reception staff if you wish to use this.

Breast feeding and baby changing

The practice is happy to accommodate breast feeding mothers and will allocate a private room on request. Baby changing facilities are available in both the male and the female toilets.

Pharmacy

Rowlands Pharmacy is attached to the surgery and is used by the whole community.

Parking

We have a limited number of car parking spaces at the surgery, with 4 disabled parking bays. This is accessed from Sandy Lane.

Public Transport

Several bus services run close the Surgery. The closest bus stop to the Surgery is at Tesco, Leyland . There is a short path along the side of Tesco which leads towards the Surgery. It is no more than 2 minutes walking distance.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features. Whatever your thoughts, be sure to let us know via our  FEEDBACK, COMMENTS, SUGGESTIONS .  Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Friends and Family Test

We would like to receive your feedback via the Friends and Family Test. You can follow the link on the right hand side or you can obtain a form from reception.

Guide to GP Services

This guide provides helpful information on all aspects of using GP services: from finding and choosing  a practice and how to get the most out of a GP consultation to accessing health records and understanding patients" rights and responsibilities".  Please click on the link below

 Guide to using your GP service  

Sandy Lane Surgery is proud to partner with Synexus 

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(Site updated 17/03/2017)
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