Mastitis
Face to Face Consultation
Book a red appointment
Medication advice / side effects (not rash)
Follow current protocol
Send a task to the Pharmacist giving all the details the patient gave you.
Confirm to the patient that they will receive a call back as soon as someone has looked into it for them.
Send task to duty clinician if regarding antibiotics, child under 5 years, controlled drugs or patient pregnant.
Medication not available from Pharmacy
New medication: Send a task to the clinician who initiated the medication. If they are not working send task to duty clinician.
Existing medication: Send a medication management request to clinical pharmacy team.
Memory Loss
Face to Face Appointment
Book a green appointment
Menopause
Face to Face Appointment
Book a green appointment with a clinician.
Provide the patient with links below for further reading and information on Menopause:
https://www.menopausematters.co.uk
https://patient.info/womens-health/menopause/hormone-replacement-therapy-hrt
Mental Health
Face to Face Appointment
Follow links below to specific problems
For all other mental health issues book an amber appointment.
Migraine
Face to Face Appointment
Book a green appointment for patients with known migraines who want to discuss ongoing issues/management.
Otherwise follow Headache guidance.
Moles
Face to Face Appointment
New mole reported with no changes – Green appointment
New changes in a mole – Amber appointment
Mouth Ulcer
Community Pharmacy or Face To Face Appointment
Send patients to pharmacy for advice and product purchase.
Book a green appointment if OTC products have not helped.
Muscle Pain
Musculoskeletal Specialist (over 16s only)
Book appointment with the Physiotherapist specialist, or signpost to self-referral option.
If the pain started after recent trauma advise to attend urgent care / A&E.
Care
If the patient is not coping with current pain levels and/or there are ‘medical’ causes for the pain or if they are under 16 years of age book an amber face to face appointment with a clinician.