JK – Telephone Signposting Toolkit

Joint Pain

Musculoskeletal Specialist (over 16s only)

Book appointment with the Physiotherapist specialist, or signpost to self referral option.

If the pain started after recent trauma advise to attend urgent care / A&E.

If patient is under 16 years please book a telephone consult with a clinician

Care

If the patient is not coping with current pain levels and/or there are ‘medical’ causes for the pain or if they are under 16 years of age book an amber face to face appointment with a clinician.

Book a red face to face appointment if there is a possible infected joint (i.e. sudden severe joint pain, feverish, new red hot swollen joint).

Kidney Pain

Face to Face Consultation

Book a red appointment

Consider checking Sepsis guidance.

The kidneys are located by the bottom of the ribs in the back

Knee Pain

Musculoskeletal Specialist (over 16s only)

Book appointment with the Physiotherapist specialist, or signpost to self referral option.

If the pain started after recent trauma advise to attend urgent care / A&E.

If patient is under 16 years please book a telephone consult with a clinician.

Care

If the patient is not coping with current pain levels and/or there are ‘medical’ causes for the pain or if they are under 16 years of age book an amber face to face appointment with a clinician.

Book a red face to face appointment if there is a possible infected joint (i.e. sudden severe joint pain, feverish, new red hot swollen joint)