G – Telephone Signposting Toolkit

Gastroenteritis

Community Pharmacy or Face to Face Consultation

Send patients to pharmacy for advice and product purchase.

If this has been tried but symptoms are ongoing book a green face to face appointment within a week.

Book an amber appointment for patients over 60 years with a new change in bowel habit that is not resolving within a couple of weeks

Book a red face to face appointment for those:

  • With severe symptoms and cant keep fluids down
  • With symptoms of severe dehydration (confusion, passing little or no urine)
  • Bloody diarrhoea/rectal bleeding
  • High fever
  • Associated severe abdominal pain
  • High fever

Genital Herpes & Warts

Redirect

Give the patient the details of the local Sexual Health Clinic.

Golfers Elbow

Musculoskeletal Specialist (over 16s only)

Book appointment with the MSK specialist, or signpost to self-referral option.

If the pain started after recent trauma advise to attend urgent care / A&E.

If patient is under 16 years please book a telephone consult with a clinician

Care

If the patient is not coping with current pain levels and/or there are ‘medical’ causes for the pain or if they are under 16 years of age book an amber face to face appointment with a clinician.

Book a red day face to face appointment if there is a possible infected joint (i.e. sudden severe joint pain, feverish, new red hot swollen joint).

Ensure there are no other ‘medical’ causes for the pain: If there are then book a consultation with a clinician instead.

Gout

Face to Face Consultation

Book red appointment