Noticeboard

COVID 19 further information

Face Mask Exemption requests

Following the previous release of government guidance regarding the wearing of face masks in various public settings such as when travelling (including in circumstances where an individual might
be exempt), we have had an influx of requests for letters of exemption. The current government guidance on this suggests there is no requirement for evidence for exemption, therefore, it should be sufficient for an individual to self-declare this in most cases. 
Practices are not required to provide letters of support for those who fall under the list of exemptions. For example, the responsibility for issuing exemptions in relation to travel is with the transport provider, not GPs – see for example, this information from First Bus and Arriva.  
We are not aware of the government updating their position re how to manage exemptions in relation to mandatory face masks in shops but thought it would be helpful to reiterate previous advice as outlined above.

Coronavirus (COVID-19) and requests for sick notes (Med3)

Dear Patient/s 

We are receiving a lot of enquiries about sick notes from patients.  This is meaning that our telephone lines are blocked for patients who are unwell.  We have produced the following guidance that we hope will answer your questions.

You may want to obtain information about the following categories:

Personally affected – isolating 

For any period of illness less than seven days, you are able to complete a self-certification certificate and provide this to your employer. A SC2 form can be downloaded from the internet. You do not need to contact your GP.

Personally affected - remaining unwell for over seven days

If patients remain unwell and unfit to work over seven days, advice is to visit www.111.nhs.uk and complete an online self-assessment. The patient may be asked to call 111 for further advice on the next steps regarding their illness/ fitness to work. You do not need to contact their GP.

Isolating as per government advice

In light of the current Coronavirus situation, it is inevitable that a number of patients may be required to isolate themselves at home, for example due to the nature of recent travel, or because other members of the household are showing symptoms even in the absence of any symptoms of an illness. In these cases, your GP will not be able to issue a sick note as the time off work is not due to an illness, and isn’t affecting your ability to work, but rather is a precaution to avoid transmission of any illness that is yet to produce symptoms.

We therefore expect your employer to be sympathetic if you are required to self-isolate for 14 days and to understand that the reason for this is to protect the welfare of your work colleagues and the wider community.

In these circumstances you can obtain a sick note for your employer if needed from the NHS 111 online service:

 https://111.nhs.uk/isolation-note

 At risk group – following government advice

Employers are responsible for putting in place arrangements for home/remote working where this is possible. Where it is not, the employee may self-certify and return to work following the relevant absence which their employer may authorise as per government advice. Where they do become unwell during or after this time, point 1 and 2 applies. You do not need to contact your GP.

Whilst we appreciate this may cause some difficulties between you and your employer, equally GPs have a responsibility to prioritise the assessment and management of the healthcare needs of patients who are acutely unwell, rather than spending time dealing with requests for sick notes, particularly when they aren’t in a position to issue one.

Further guidance for employees and employers can be found on the gov.uk website.

We hope that this information is useful.

Many thanks

Sandy Lane Surgery Team

For anything urgent please ring 111.

  1 missed 10 minute appointment costs the NHS £152.00. Please remember to cancel.

From Thursday 28th March 2019 all prescriptions for schedule 2&3 controlled drugs will be sent electronically to your nominated pharmacy. If you do not have a nominated pharmacy there will be no change in the way you collect your prescription. 

The Leyland Collaborative

Practices in Chorley & South Ribble are working together in groups to offer weekend, bank holiday & weekday evening appointments for their patients. These additional appointments may be held at another surgery within the Leyland group rather than at Sandy Lane. Please be aware, regardless of the time or location of the appointment, you must ring Sandy Lane in normal opening hours to book or cancel an appointment. The group consists of the following practices

  • SANDY LANE SURGERY
  • MOSS SIDE MEDICAL CENTRE
  • WORDEN MEDICAL CENTRE
  • CENTRAL PARK SURGERY
  • THE VILLAGE SURGERIES Croston / Eccleston

We can now offer you an enriched Summary care Record

click here for more information 

Patient Online Services

We now have nearly 4000 patients who are using our on-line service Patient Access to book appointments, order prescriptions, There is also an option to view your medical record including test results and hospital letters. For more information CLICK HERE

Do you know who your allocated GP is?

As part of our contract we must now inform all patients which GP they are registered with at the surgery. This is simply an administrative task and you are still able to continue seeing the GP of your choice. If you do not know who your allocated GP is, ask someone next time you come to the surgery  - thank you

Telephone Appointments

Are available for minor queries or reviews if you do not need to be physically examined.

Use your Pharmacy for minor ailments

Remember your local pharmacist is trained to treat minor ailments such as coughs and colds, blood pressure checks, constipation, rashes / skin problems and headaches etc. Please ask at your local pharmacy.

 Mobile numbers / Text alerts / email address

If we do not have any of the above information for you please update us ASAP by phone or by filling in the form on this website to update your records. We are now sending you appointment reminders with a cancel option, clinic invites and blood results by SMS text.

click here to update your records

NHS Health Checks

We offer NHS Health Checks free of charge to all patients age 40yrs to 74yrs, who are not being monitored in any of our clinics such as the CDM or Diabetic clinics. These NHS Health Checks are done every 5yrs. If you think you qualify for a health check or have not had one in the last 5yrs please contact reception. 

Already registered? - click here to sign in PATIENT ACCESS LOG IN 

If you are using a tablet or a smart phone please download the 'Patient Access' app.

To register download this Application Form.

Complete the form and bring it to the surgery with 2 forms of I.D, one photograph and one with proof of residence.

Accepted forms of ID:

  • Passport
  • Driving Licence
  • Utility Bill

If for some reason you cannot get to the surgery or have no ID please contact reception we can still register you.

NOTE * Your details must be an exact match  to those we have on our practice system and unique to you including your mobile telephone number and email address. If your details are not up-to-date on our system then please inform us first.

The practice has the right to deny or remove online access to services for anyone that doesn’t use them responsibly.

Please read this carefully before you register.

What is Patient Access

Patient Access is an on-line service for you to use at home 24/7 to register you must be 16 years or over and need to have the following 3 things

  1. A personal email address unique to you
  2. Proof of identity ( if this is not possible speak to us we can still register you)
  3. A computer, laptop, tablet or smart phone.

Patient Access allows you to manage your appointments, prescriptions and health matters easily and at your convenience from wherever you are. All information is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and the surgery are able to see this information. 

Patient Access  explained

comp phone

This is very helpful for patients who have busy lives and can not always telephone at 8am to make an appointment or pop into the surgery to order repeat medication. 

 

Any one 16 years or over can register at any time. You will be able to:

  • Order repeat prescriptions on the go and see the progress
  • Book / cancel appointments - (appointments available on-line mirror those available if you were to phone the surgery)(fresh appointments are released online daily at 8am)
  • View your immunisations and allergies 
  • Send private messages to the surgery (not for prescriptions or complaints)
  • Update your contact details 
  • If you take ill away from home you can show other healthcare workers a list of your medications to help them treat you
  • View all coded information in your records for example a diagnosis or problem
  • View all filed test results 
  • View all documents including hospital letters etc.
  • If you take ill away from home you can show other healthcare workers a detailed summary to help them treat you

A Doctor must grant access for you to have access, but if for any reason the GP refuses to grant you permission to view any areas, a full explanation will be given or the GP might insist on an appointment to discuss this with you before access is granted.

Confidentiality

It will be your responsibility to keep your login details and password safe and secure. It is up to you whether or not you allow someone else maybe a relative or carer to have access to your log in details and medical records. But it is ultimately your responsibility to keep the information safe and secure. If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Coercion

If you think you may be pressured into revealing any details from your medical record against your will, it is best you do not register for this online service at this time.

Problems / Support

If you have any problems with your account please contact the Patient Access on-line support centre first but if your problem persists you can contact us on 01772 214700 to see if we can help. 

The practice has the right to remove online access to services for anyone that doesn’t use them responsibly. If this happens you will be given a full explanation. Remember your account is for your use only you cannot make appointments for anyone else.

 More information

 For more information about keeping your medical records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society: Keeping your online health and social care records safe and secure

 http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Documents/PatientGuidanceBooklet.pdf

Click here for more information  http://www.patient.co.uk/patient-access.asp

Sharing your records through patient accesinformation leaflet

Click here for frequently asked questions Patient Access Help

If you have any other questions about Patient Access, please contact the surgery.

 
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