Unable to Urinate
999/A+E
Direct to hospital
Urinary incontinence
Face to Face Consultation
Book a green appointment
If the patient is only requesting incontinence products such as pads send a task to the secretaries to refer to the incontinence team. We do not prescribe these products.
Urinary Tract Infection (UTI) in Children (age 5-16 years)
Face to Face Consultation
Book a red appointment
Ask the patient to bring a urine sample to the appointment if able
If we are at full capacity for the day and the patient/carer is happy they can wait until the following day, book a red the next day. Anyone who is unable to wait or reports to be very unwell direct to urgent care/111
See SEPSIS
Urinary Tract Infection (UTI) in Men
Face to Face Consultation
Book an amber appointment
Ask the patient to bring a urine sample to the appointment if able
See SEPSIS
Patients age OVER 65 years old
Book a red appointment
If we are at full capacity for the day and the patient/carer is happy they can wait until the following day, book a red the next day. Anyone who is unable to wait or reports to be very unwell direct to urgent
Urinary Tract Infection (UTI) in Women
Pharmacy First or Face to Face Consultation
Are you pregnant?
YES
Book a red appointment. Ask the patient to bring a urine sample to send for MSU.
If we are at full capacity for the day and the patient is happy they can wait until the following day, book a red the next day. Anyone who is unable to wait or reports to be very unwell direct to urgent.
NO
Refer to pharmacy first scheme
Exclusions: urinary catheter, recurrent UTIs (2 episodes in last 6/12 or 3 in last 12/12), suspected pyelonephritis (kidney infection)
If treatment has failed or pharmacy unable to see book an amber appointment
Book a red appointment for suspected kidney infections. Symptoms include:
- Very high temperature or shaking chills (rigors)
- Nausea and vomiting
- Flu like illness
- Pain in the back just under the ribs
- Urine is red/passing blood clots in urine
Patients age OVER 65 years old
Book a red appointment
If we are at full capacity for the day and the patient/carer is happy they can wait until the following day, book a red the next day. Anyone who is unable to wait or reports to be very unwell direct to urgent