Rights and Responsibilities
Sandy Lane Surgery is committed to providing a safe and comfortable environment for patients and staff alike. You have the right to receive a polite, confidential and efficient service at all times. It is your responsibility to keep your appointments and arrive on time, or to give adequate notice of cancellation.
Introduction to the NHS Constitution
The NHS belongs to the people.
It is there to improve our health and wellbeing, supporting us to keep mentally and physically well, to get better when we are ill and, when we cannot fully recover, to stay as well as we can to the end of our lives. It works at the limits of science – bringing the highest levels of human knowledge and skill to save lives and improve health. It touches our lives at times of basic human need,when care and compassion are what matter most.
The NHS is founded on a common set of principles and values that bind together the communities and people it serves – patients and public – and the staff who work for it.
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Zero Tolerance Policy
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similar way. Threatening, violent or abusive behaviour towards any of our staff or patients will not be tolerated. If a patient is violent or abusive, we may take action to have them excluded from our list of patients.