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Noticeboard

IMPORTANT PLEASE READ OUR NEWSLETTER

112 patients did not turn up for their appointments in August that is 21 hours of doctor time lost - 1 missed appointment costs the NHS £152.00. Please remember to cancel.

With effect from the 1st May the surgery is now open 2 Saturdays a month, all the extended hours and increased access appointments will be done on these 2 Saturdays. Each month we will put a notice up in advance to say which 2 Saturdays we will be open.

SATURDAY OPENING IN September- Sat 22nd 8:30 - 2:30, Sat 29th 8:30 - 2:30

Closed for training - please contact 111 for urgent medical attention during these hours.

9th October from 1pm

The Leyland Collaborative

Practices in Chorley & South Ribble are working together in groups to offer weekend, bank holiday & weekday evening appointments for their patients. These additional appointments may be held at another surgery within the Leyland group rather than at Sandy Lane. Please be aware, regardless of the time or location of the appointment, you must ring Sandy Lane in normal opening hours to book or cancel an appointment. The group consists of the following practices SANDY LANE SURGERY, MOSS SIDE MEDICAL CENTRE, WORDEN MEDICAL CENTRE, CENTRAL PARK SURGERY & THE VILLAGE SURGERIES Croston and Eccleston.

We can now offer you an enriched Summary care Record

click here for more information 

Hepatitis A Vaccine shortage

We would like to make all patients who are travelling abroad aware that there is currently a national shortage of the Hepatitis A vaccine.  The companies who manufacture the vaccine are unable to say when this will become available therefore patients may not be able to have this before they travel.

Patient Online Services

We now have over 3000 patients who are using our on-line service Patient Access to book appointments, order prescriptions, There is also an option to view your medical record including test results and hospital letters. For more information CLICK HERE

Do you know who your allocated GP is?

As part of our contract we must now inform all patients which GP they are registered with at the surgery. This is simply an administrative task and you are still able to continue seeing the GP of your choice. If you do not know who your allocated GP is, ask someone next time you come to the surgery or email ann.walker3@nhs.net to find out - thank you

Telephone Appointments

Are available for minor queries or reviews if you do not need to be physically examined.

Use your Pharmacy for minor ailments

Remember your local pharmacist is trained to treat minor ailments such as coughs and colds, blood pressure checks, constipation, rashes / skin problems and headaches etc. Please ask at your local pharmacy.

 Mobile numbers / Text alerts / email address

If we do not have any of the above information for you please update us ASAP by phone or by filling in the form on this website to update your records. We are now sending you appointment reminders with a cancel option, clinic invites and blood results by SMS text. click here to update your records

NHS Health checks

We offer NHS Health Checks free of charge to all patients age 40yrs to 74yrs, who are not being monitored in any of our clinics such as the CDM or Diabetic clinics. These NHS Health Checks are done every 5yrs. If you think you qualify for a health check or have not had one in the last 5yrs please contact reception.

 

Comments & Complaints  

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How do I register a compliment for the good service that I have received?

If you are pleased with the service that you have received from our surgery, you can let us know by telephone, email, using the link on this website or in writing to:

The Practice Manager, Sandy Lane Surgery, Sandy Lane, Leyland, PR25 2EB.

You can also give us a rating on NHS Choices Click Here

How do I register a complaint?

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. In the majority of cases, concerns can be resolved quite easily.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information  on the complaints procedure is available from reception or by following the link below to out patient complaints leaflet.

Patient Complaints Leaflet                          

We hope that if you have a problem, you will use our practice complaint procedure.  We believe this will give us the best chance of addressing what has gone wrong and provide an opportunity to improve our practice.

 

If you feel that you cannot raise your complaint with us you can contact:

 

NHS England

P.O. Box 16738

Redditch

B97 9PT

 

Tel: 0300 311 2233(Mon – Fri 8am – 6pm, excluding English Bank Holidays)

Email: england.contactus@nhs.net

   

Complaints regarding commissioning decisions/issues e.g. individual patient funding requests and continuing health complaints should be directed to:

 

Customer Care Team

Lancashire Commissioning Support Unit

Lancashire Business Park

Jubilee House

Centurion Way

Leyland

PR26 6TR

 

Tel: 0800 032 2424

Email: customer.care@lancashirecsu.nhs.uk

 

You also have the right to approach the Health Service Ombudsman

 

Health Service Ombudsman.

If you have any questions about whether the Ombudsman will be able to help or about how to make a complaint you can contact them via the:

 

Helpline on 03450154033 and

Email on phso.enquiries@ombudsman.org.uk or

FAX 03000614000 .

 

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

 

Further information is available at:

www.ombudsam.org.uk

 

What if I have concerns about a health service from somewhere other than the surgery?

If you require information or advice regarding NHS sercies or you have any issues/concerns regarding commissioned services, for example, patient transport, audiology or access to hospital care you can contact the Patient Advice and Liaison Service (PALS) on their freephone  number: 0800 032 32 35.

PALS is unable to help resolve issues/concerns or deal with complaints regarding GP, Dental, Optometry or Pharmacy services; If you have any issues/concerns or complaints relating to these services please contact them directly or contact NHS England on 0300 311 22 33 or email england.contactus@nhs.net 

 

 

 

 

 

 

 

 
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