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Noticeboard

 99 patients did not turn up for their appointments in January 2019. 

1 missed 10 minute appointment costs the NHS £152.00. Please remember to cancel.

We will be closed For Staff Training on the following dates.

  • Tuesday March 19th from 1pm

The Leyland Collaborative

Practices in Chorley & South Ribble are working together in groups to offer weekend, bank holiday & weekday evening appointments for their patients. These additional appointments may be held at another surgery within the Leyland group rather than at Sandy Lane. Please be aware, regardless of the time or location of the appointment, you must ring Sandy Lane in normal opening hours to book or cancel an appointment. The group consists of the following practices

  • SANDY LANE SURGERY
  • MOSS SIDE MEDICAL CENTRE
  • WORDEN MEDICAL CENTRE
  • CENTRAL PARK SURGERY
  • THE VILLAGE SURGERIES Croston / Eccleston
  • STATION SURGERY 

We can now offer you an enriched Summary care Record

click here for more information 

Patient Online Services

We now have nearly 4000 patients who are using our on-line service Patient Access to book appointments, order prescriptions, There is also an option to view your medical record including test results and hospital letters. For more information CLICK HERE

Do you know who your allocated GP is?

As part of our contract we must now inform all patients which GP they are registered with at the surgery. This is simply an administrative task and you are still able to continue seeing the GP of your choice. If you do not know who your allocated GP is, ask someone next time you come to the surgery or email ann.walker3@nhs.net to find out - thank you

Telephone Appointments

Are available for minor queries or reviews if you do not need to be physically examined.

Use your Pharmacy for minor ailments

Remember your local pharmacist is trained to treat minor ailments such as coughs and colds, blood pressure checks, constipation, rashes / skin problems and headaches etc. Please ask at your local pharmacy.

 Mobile numbers / Text alerts / email address

If we do not have any of the above information for you please update us ASAP by phone or by filling in the form on this website to update your records. We are now sending you appointment reminders with a cancel option, clinic invites and blood results by SMS text.

click here to update your records

NHS Health Checks

We offer NHS Health Checks free of charge to all patients age 40yrs to 74yrs, who are not being monitored in any of our clinics such as the CDM or Diabetic clinics. These NHS Health Checks are done every 5yrs. If you think you qualify for a health check or have not had one in the last 5yrs please contact reception. 

PA logo

Already registered? - click here to sign in PATIENT ACCESS LOG IN 

If you are using a tablet or a smart phone please download the app called Patient access form your google or apple app store.

To register download this  Application Form, Fill the form in completely and bring it with your I.D. which could be a passport or a driving licence and a utility bill into the surgery. (If for some reason you cannot get to the surgery or have no ID please contact reception we can still register you)

NOTE * Your details must be an exact match  to those we have on our practice system and unique to you including your mobile telephone number and email address. If your details are not up-to-date on our system then please inform us first.

The practice has the right to deny or remove online access to services for anyone that doesn’t use them responsibly.

Please read this carefully before you register.

What is Patient Access

Patient Access is an on-line service for you to use at home 24/7 to register you must be 16 years or over and need to have the following 3 things

  1. A personal email address unique to you
  2. Proof of identity ( if this is not possible speak to us we can still register you)
  3. A computer, laptop, tablet or smart phone.

PA allows you to manage your appointments, prescriptions and health matters easily and at your convenience from wherever you are. All information is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and the surgery are able to see this information. 

Levels of registration explained

comp phone

There are two levels of registration for Patient Access at Sandy Lane Level 1 and Level 2

LEVEL 1

Any one 16 years or over can register at any time You will be able to:

  • Order repeat prescriptions on the go and see the progress
  • Book / cancel appointments - (appointments available on-line mirror those available if you were to phone the surgery)(fresh appointments are released online daily at 8am)
  • View your immunisations and allergies 
  • Send private messages to the surgery (not for prescriptions or complaints)
  • Update your contact details 
  • If you take ill away from home you can show other healthcare workers a list of your medications to help them treat you

This is very helpful for patients who have busy lives and can not always telephone at 8am to make an appointment or pop into the surgery to order repeat medication. 

LEVEL 2

Anyone 16 years and over who has been registered with the surgery for a minimum of 6 months 

LEVEL 2 includes the access detailed above in level 1 plus the additional access detailed below:

  • View all coded information in your records for example a diagnosis or problem
  • View all filed test results 
  • View all documents including hospital letters etc.
  • If you take ill away from home you can show other healthcare workers a detailed summary to help them treat you

A Doctor must grant access for you to have LEVEL 2 but if for any reason the GP refuses to grant you permission to view any areas, a full explanation will be given or the GP might insist on an appointment to discuss this with you before Level 2 is granted. Level 2 is very helpful for patients who want to take an active role in looking after and monitoring a long term illness or chronic disease.

Confidentiality

It will be your responsibility to keep your login details and password safe and secure. It is up to you whether or not you allow someone else maybe a relative or carer to have access to your log in details and medical records. But it is ultimately your responsibility to keep the information safe and secure. If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Coercion

If you think you may be pressured into revealing any details from your medical record against your will, it is best you do not register for this online service at this time.

Problems / Support

If you have any problems with your account please contact the Patient Access on-line support center first but if your problem persists you can contact us on 01772 214690 or email ann.walker3@nhs.net to see if we can help (please note that this department is not manned 24/7.)

The practice has the right to remove online access to services for anyone that doesn’t use them responsibly. If this happens you will be given a full explanation. Remember your account is for your use only you cannot make appointments for anyone else.

 More information

 For more information about keeping your medical records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society: Keeping your online health and social care records safe and secure

 http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Documents/PatientGuidanceBooklet.pdf

Click here for more information  http://www.patient.co.uk/patient-access.asp

Sharing your records through patient accesinformation leaflet

Click here for frequently asked questions Patient Access Help

If you have any questions about Patient Access, please contact Ann Walker at the surgery on 01772 214690 or email:- ann.walker3@nhs.net

 
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