Already registered? - click here to sign in PATIENT ACCESS LOG IN 

If you are using a tablet or a smart phone please download the app called Patient access form your google or apple app store.

To register download this  Application Form, Fill the form in completely and bring it with your I.D. which could be a passport or a driving licence and a utility bill into the surgery. (If for some reason you cannot get to the surgery or have no ID please contact reception we can still register you)

NOTE * Your details must be an exact match  to those we have on our practice system and unique to you including your mobile telephone number and email address. If your details are not up-to-date on our system then please inform us first.

The practice has the right to deny or remove online access to services for anyone that doesn’t use them responsibly.

Please read this carefully before you register.

What is Patient Access

Patient Access is an on-line service for you to use at home 24/7 to register you must be 16 years or over and need to have the following 3 things

1. A personal email address unique to you
2. Proof of identity ( if this is not possible speak to us we can still register you)
3. A computer, laptop, tablet or smart phone.

PA allows you to manage your appointments, prescriptions and health matters easily and at your convenience from wherever you are. All information is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and the surgery are able to see this information. 

Levels of registration explained

There are two levels of registration for Patient Access at Sandy Lane Level 1 and Level 2

LEVEL 1

Any one 16 years or over can register at any time You will be able to:

• Order repeat prescriptions on the go and see the progress
• Book / cancel appointments - (appointments available on-line mirror those available if you were to phone the surgery)(fresh appointments are released online daily at 8am)
• View your immunisations and allergies 
• Send private messages to the surgery (not for prescriptions or complaints)
• Update your contact details 
• If you take ill away from home you can show other healthcare workers a list of your medications to help them treat you

This is very helpful for patients who have busy lives and can not always telephone at 8am to make an appointment or pop into the surgery to order repeat medication. 

LEVEL 2

Anyone 16 years and over who has been registered with the surgery for a minimum of 6 months 

LEVEL 2 includes the access detailed above in level 1 plus the additional access detailed below:

• View all coded information in your records for example a diagnosis or problem
• View all filed test results 
• View all documents including hospital letters etc.
• If you take ill away from home you can show other healthcare workers a detailed summary to help them treat you

A Doctor must grant access for you to have LEVEL 2 but if for any reason the GP refuses to grant you permission to view any areas, a full explanation will be given or the GP might insist on an appointment to discuss this with you before Level 2 is granted. Level 2 is very helpful for patients who want to take an active role in looking after and monitoring a long term illness or chronic disease.

Confidentiality

It will be your responsibility to keep your login details and password safe and secure. It is up to you whether or not you allow someone else maybe a relative or carer to have access to your log in details and medical records. But it is ultimately your responsibility to keep the information safe and secure. If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Coercion

If you think you may be pressured into revealing any details from your medical record against your will, it is best you do not register for this online service at this time.

Problems / Support

If you have any problems with your account please contact the Patient Access on-line support center first but if your problem persists you can contact us on 01772 214690 or email ann.walker3@nhs.net to see if we can help (please note that this department is not manned 24/7.)

The practice has the right to remove online access to services for anyone that doesn’t use them responsibly. If this happens you will be given a full explanation. Remember your account is for your use only you cannot make appointments for anyone else.

 More information

 For more information about keeping your medical records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society: Keeping your online health and social care records safe and secure

 http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Documents/PatientGuidanceBooklet.pdf

Click here for more information  http://www.patient.co.uk/patient-access.asp

Sharing your records through patient access information leaflet

Click here for frequently asked questions Patient Access Help

If you have any questions about Patient Access, please contact Ann Walker at the surgery on 01772 214690 or email:- ann.walker3@nhs.net

Appointments

Appointments are available at reception for members of the nursing team. A wide range of services are offered as you will see from the list below. As different services may require differing amounts of time, it helps if you are prepared to advise reception of the purpose of your appointment. There is, however, no compulsion to do this, and your confidentiality will be respected at all times.

Nurse Services

 Chronic Disease Reviews

• Diabetes
• Heart Disease/Stroke
• Hypertension
• Asthma/COPD
• Dementia/ mental health
• Chronic kidney disease
• Learning Disabilities
• PAD
• Rheumatoid Arthritis

All of the above are dealt with in our CDM clinics.

If you have diabetes plus any other chronic disease these will be managed in your 6 monthly reviews in the diabetic clinics.

Other Services

• Cervical cytology
• Family planning 
• Blood Pressure Checks
• Injections
• Childhood immunisations
• Skin problems such as eczema and psoriasis, rashes, bites and stings
• Travel and health advice & vaccinations

Health Care Assistant Services

• Emergency Blood tests
• Blood pressure checks
• ECG
• New patient medical checks
• Weight and diet advice
• Flu vaccinations
• Spirometry
• Urine testing

Phlebotomy Service

We offer a phlebotomy service (blood clinic) on Monday, Wednesday and Friday morning by appointment only.

District Nurses

The community nursing team delivers skilled nursing care in people’s homes. They are in contact with the GPs and come into surgery on a regular basis. Their direct telephone is 01772 644669. There is an answer phone to leave messages if they are not available when you ring.

Health Visitors

The health visitors are part of the community health services and are all qualified nurses with special training and experience in child health. They are in contact with the GP's and come into surgery regularly. Their direct telephone number is 01772 644114.

Midwives

The surgery has a skilled team of community midwives. Clinics are held each week  offering antenatal care. Post natal care is also available in surgery.

Test Results

Our receptionists are extremely busy first thing in a morning making appointments so if you are ringing for a test result please telephone between 11:00 and 15:30 by contacting the main surgery number.

If we have your mobile number you may receive normal  test results by text.

If you are registered for our on-line Service Level 2 you can view your test results from home.

If you are registered for Patient Access you may see your blood results in your medical record

If your test is abnormal the GP will instruct the receptionist to ring you or send a letter to inform you of what to do next.

For reasons of confidentiality please ring in person for test results. Receptionists are not medically trained so they may only tell you if a result is normal or that you need to make an appointment to see a doctor.

Some results can take five or more days to come back and you will be advised when to call when your test is taken. 

If you have been asked to record your blood pressure upload this form to record your results  Patient Home BP Record

What is the Patient Support Liaison Team / Cancer Champions

In May 2018 we introduced a non-clinical team to help support patients and their families who are facing a recent chronic diagnosis. This could be cancer, dementia, or any other serious incapacitating disease.

If you have had a recent life changing diagnosis we will send you a letter to introduce ourselves, including photographs, so that you know who we are. We will follow up the letter with a telephone call shortly after to see if there is anything you need or anything we can help you, your carers or family with.

You can ring us direct to order your medication, make appointments, listen to any problems/concerns you may have. We can provide you with information about services that may help and sort out things quickly on your behalf. 

If we do not know the answer to your questions we will find someone who does. Our clinical Lead is Jenny Williams, ANP, who is always here to advise us.

If you do not feel like talking you can always simply email us with any queries or problems. 

We promise to always listen and take the time to help you in any way we can. 

For more information on this scheme read here Cancer Champions

To download our support letter Click here

The NHS has compiled a library of health apps that can be downloaded free of charge. All the apps have been reviewed by the NHS to prove they are clinically safe and have been rated by the public.

There are multiple apps on multiple subjects here are just a few :-

Managing your health

Decision aids

Drug information

Fibromialgia help

Diabetes help

Pregnancy

Mental health aids

Stop smoking aids

Calorie counters & weight loss

There are far roo many to list here. If you would like to browse the NHS Healthy Apps Library click here  

The doctors are happy to carry out medical examinations for insurance and other purposes.

They will also fill out certain forms. The NHS does not cover these services so a charge will be made; See current charges.

Please note - we require up to 5 working days for completion of forms.

The following links will take you to related sites for more information on the National Screening Programmes that are available.

Bowel Screening Program - Click here for more info

Cervical Screening Program - Click here for more info

Abdominal Aortic Aneurysm screening Program - Click here for more info

Breast Screening Program - Click here for more info

Sandy Lane Surgery is proud to partner with Synexus 

If you would like to register your interest in one of the Synexus studies.
Please complete this form  Synexus Registration form

Synexus will try match you with a suitable study and

contact you as soon as possible.

For more general information click this link Synexus Clinic

If you do not want to be contacted by Synexus please let the surgery know so that we can update your records and stop any letters being sent to you.

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