News
Patient Satisfaction Surveys:
Feedback from the 2008/09 Patient Satisfaction Survey is available here.
Feedback from the 2007/08 Patient Satisfaction Survey is available here.
The Importance of using your unique NHS number:
Your NHS number is unique to you. Using your NHS number to identify you correctly is an important step towards improving the safety of your healthcare. For more information click here here.
New Calling System:
A new call system has now been installed in the surgery. The Doctors and Nurses will no longer call you to their rooms using the tannoy. Instead the new 'call system' will display your name on the television screen in the waiting rooms. When the Doctor or Nurse calls you in for your appointment, you will hear a loud bleep and your name will appear on the screen to inform you which room to go to. Your name will appear more than once. Please speak to a receptionist if you have any concerns.
New Telephone System:
Following our recent patient survey, which highlighted a number of problems with our current telephone system, the surgery has had a new system installed . The surgery telephone numbers have remain unchanged and calls will be charged at the same local rate. Note: for test results please ring after 11 a.m. The new system aims to improve patient access to the surgery and although we expect the change over to be as smooth as possible please bear with us during this time.
Extended Opening Hours:
Following our recent patient survey, the Surgery will provide extended opening hours with effect from 17th November 2008. We will open every Tuesday until 8.00pm and every Saturday from 9.00am - 11.30am for routine pre-booked appointments. The out of hours service will continue to provide an emergency service during these hours. We hope you will find these extended hours helpful.
General Surgery News:
Congratulations to Dr Speller and Dr Grice who have both given birth to beautiful little girls this year. Dr Vibha Gupta and Dr Lovleen Cheema, who spent some time here as registra's Will be returning to Sandy Lane to cover for Dr Speller and Dr Grice. We are very happy to welcome them back as both Doctors were well liked by staff and patients alike.
We would like to welcome two new registrars for August 09. These are Dr Sheeja Nair and Dr Mavinder Kaur. They will be with us for 12 months. New FY2 Dr Mili Gupta will be with us for 6 months. We hope their stay with us will be a pleasant one.
Ordering Repeat medication:
Patients can now register for Emis Access. This is the most secure way to order your repeat medication online, at your leisure, 24 hours a day. You can also check the times or cancel any existing appointments you may have and notify us of any change of address or contact telephone numbers. Please go to the 'Prescriptions' page of the web site for more information.
View News Archive here