Appointments

Ring our appointments telephone number on (01772) 909914/15 and press option 1. You can book appointments up to two weeks in advance with a doctor or a practice nurse, subject to availability.

A number of appointments will be allocated each day for patients who require ‘URGENT’ appointments, these will be with specific Doctors at specific times.

Ask for a telephone consultation if you need advice but do not need to attend the surgery. The more information you can give the reception staff, the easier it will be to sign post you to the appropriate person for your care.

Home Visits

Home visits are meant for people who are house bound or too ill to travel to the surgery. Whenever possible try and come to the surgery where facilities allow for a more thorough and professional assessment of your illness.

To allow the doctors to plan their day If possible please try to telephone reception before 10am.

Please provide as much information to the receptionist as possible to enable the Doctor to telephone you to assess the urgency of your request and deal with it appropriately. 

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.

If you have booked an appointment with a Doctor, Nurse or other member of staff, it is really important to let us know if you need to cancel it.

Methods for cancelling your appointment are:

1. By Telephone: Please call us on 01772 909914/5 option 1 and tell the receptionist.
2. In Person: Call into the surgery and let the receptionist know in person.

Why is it important to tell us you want to cancel your appointment ?

many patients fail to cancel their appointment each month. This wastes a lot of valuable Doctor and Nursing time and also means everyone waits longer to be seen.

By telling us in good time that you cannot keep an appointment, we can offer your appointment to someone else. This helps us to reduce waiting times and means everyone can be seen sooner.

If you fail to attend several of your appointments and do not contact us to cancel them you will recieve a letter from the practice, if after receipt of this letter you continue to fail to attend, we may have to consider removing you from the practice list and ask you to register with another practice.