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Noticeboard

Dr Grace retirement

Dr Grace has asked us to inform you that she will be retiring from the surgery at the end of April 2017.  She would like to say the following;

"It has been an absolute honour and privilege to work here and I will greatly miss all the patients and staff.  I've had the best job in the world but as it requires such a lot of time, energy and responsibility, I feel the time is right to hand over to my younger colleagues.  I hope you will all continue to say hello when you seen me around Leyland."

I hope you will join us in thanking her for all her hard work over the last 30 years and wishing her the very best for the future.

Patient online access - Error code 7001

We are aware that some patient are experiencing difficulties accessing their medical records online.  They are getting an error message with the code 7001.  This has been happening since November 2016 and we have been in constant contact with the computer company to try to resolve this.  Their service relationship manager has informed us of the following:

"This error is due to a bug in the software, it is difficult for support to say when the fix will be, the developers have to identify the issue, write a fix and then this has to go through internal testing before it would go to controlled roll out and onto general release.

Due to the nature of the defect we have requested a fix to be included in the next update which I would expect to be late spring/early summer but this is very much subject to change. If other defects are found that have a higher priority such as things that pose a clinical risk this would push the fix for this particular issue further down the queue.

I apologise for the length of time that patients have been affected."

The practice are unable to resolve this issue themselves therefore we would respectfully request that patients do not continue to contact the surgery.  We will update you as we are made aware of any updates.

CQC Inspection Report

The practice was inspected on 1 November 2016.  We have now received our report and are pleased to say that we are rated GOOD with some areas as OUTSTANDING! If you would like to read the full report please click on the CQC link at the bottom of the home page.

If you order repeat medication via the regular email facility on our website you need to read this IMPORTANT CLICK HERE  This does not affect those registered for our on-line service Patient Access.

Flu Season is here - If you are 65 years or more or you are at risk due to a long term illness or a carer please book your flu jab now!

Your contact details

MAKE SURE we have your correct contact details including mobile numbers and email addresses. If they change let us know ASAP. You can either ring 01772 214690 Monday to Thursday am or email ann.walker3@nhs.net many thanks

Sunday Opening - Increased Access Scheme

We are now open on the 2nd and 3rd and 4th Sunday of each month until 31st March 2017. The surgery will be open from 9:00 - 15:00 for routine and urgent appointment and the telephone lines will be open during this period. The doctors will not be available to do home visits.

If you attend the surgery without an appointment you may be directed to NHS 111 if you require medical assistance and the allocated appointments are already booked. You will be able to pick up prescriptions but requests received on Sundays will not be processed until Monday.

Please note that in March 17 the surgery will be open on the first three Sundays ie 5th, 12th and 19th March.

Patient Access - our online service has changed: You can now apply to see your medical records on line see Clinics and Services - Patient Access Online Service.

Do you know who your allocated GP is?

As part of our contract we must now inform all patients which GP they are registered with at the surgery. This is simply an administrative task and you are still able to continue seeing the GP of your choice. If you do not know who your allocated GP is, ask someone next time you come to the surgery or email ann.walker3@nhs.net to find out - thank you

Telephone Appointments are available for minor queries or reviews if you do not need to be physically examined.

Use your Pharmacy for minor ailments

Remember your local pharmacist is trained to treat minor ailments such as coughs and colds, blood pressure checks, constipation, rashes / skin problems and headaches etc. Please ask at your local pharmacy.

 Mobile numbers / Text alerts / email address

If we do not have any of the above information for you please update us ASAP by phone or by filling in the form on this website to update your records. We are now sending you appointment reminders with a cancel option, clinic invites and blood results by SMS text. click here to update your records

NHS Health checks

We offer NHS Health Checks free of charge to all patients age 40yrs to 74yrs, who are not being monitored in any of our clinics such as the CDM or Diabetic clinics. These NHS Health Checks are done every 5yrs. If you think you qualify for a health check or have not had one in the last 5yrs please contact reception.

See our latest news for important information about how we handle yourblue_folder_lock personal data !!!

Appointments

How to book appointments on line 24/7           MOBILE DEVICE

Click here for more information  Sandy Lane On-line Services for Patient Access

Click here if you already have an account to log in. Patient Access log in here

Please note if booking an appointment on-line the available appointments mirror the available appointments at the surgery. So if you do not find a suitable appointment to book on line please do not ring the surgery but check the next day as fresh appointments are released daily at 8am.

The majority of routine appointments with our doctors, nurses and health care assistants can be booked up to 2 weeks in advance, subject to availability.  This can be done on-line, over the phone or at reception.

A number of appointments will be allocated each day for patients who require urgent appointments.  These will be with a specific doctor at a specific time.

If you need advice but do not need to be examined you can ask to book a telephone appointment.

Our reception staff have been trained to signpost you to the most appropriate person for your care, so remember the more information you give the receptionist the easier it will be to help you.  The reception team will also be able to assist you with any queries which are related to:

  • Prescriptions
  • Blood tests, urine tests, x-ray results
  • Private medicals
  • Sick notes

If you need advice on contraception, coils, contraceptive implants etc please mention this to the receptionist as they will be able to guide you to the appropriate GP's. 

If we have your current mobile telephone number, you will receive an appointment confirmation and reminder text prior to your appointment.  If you feel that you no longer need the appointment rather than ringing to cancel please reply "CANCEL" to the text which will free up the appointment for someone else to use.

Choose the right NHS service

Pharmacist:-

If you do not pay for your prescriptions you can be treated at your local pharmacy FREE for common minor ailments such as:

  • Coughs and colds,
  • Allergies
  • Viruses
  • Tonsillitis
  • Flu
  • Diarrhoea and vomiting
  • Headaches
  • Thrush
  • Nappy rash
  • Colic and many more.

Simply ask your pharmacy to prescribe to you under the minor ailments scheme.

For more information click this link South Ribble Choose Well get the right treatments

 

 
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