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IMPORTANT PLEASE READ OUR NEWSLETTER

112 patients did not turn up for their appointments in August that is 21 hours of doctor time lost - 1 missed appointment costs the NHS £152.00. Please remember to cancel.

With effect from the 1st May the surgery is now open 2 Saturdays a month, all the extended hours and increased access appointments will be done on these 2 Saturdays. Each month we will put a notice up in advance to say which 2 Saturdays we will be open.

SATURDAY OPENING IN September- Sat 22nd 8:30 - 2:30, Sat 29th 8:30 - 2:30

Closed for training - please contact 111 for urgent medical attention during these hours.

9th October from 1pm

The Leyland Collaborative

Practices in Chorley & South Ribble are working together in groups to offer weekend, bank holiday & weekday evening appointments for their patients. These additional appointments may be held at another surgery within the Leyland group rather than at Sandy Lane. Please be aware, regardless of the time or location of the appointment, you must ring Sandy Lane in normal opening hours to book or cancel an appointment. The group consists of the following practices SANDY LANE SURGERY, MOSS SIDE MEDICAL CENTRE, WORDEN MEDICAL CENTRE, CENTRAL PARK SURGERY & THE VILLAGE SURGERIES Croston and Eccleston.

We can now offer you an enriched Summary care Record

click here for more information 

Hepatitis A Vaccine shortage

We would like to make all patients who are travelling abroad aware that there is currently a national shortage of the Hepatitis A vaccine.  The companies who manufacture the vaccine are unable to say when this will become available therefore patients may not be able to have this before they travel.

Patient Online Services

We now have over 3000 patients who are using our on-line service Patient Access to book appointments, order prescriptions, There is also an option to view your medical record including test results and hospital letters. For more information CLICK HERE

Do you know who your allocated GP is?

As part of our contract we must now inform all patients which GP they are registered with at the surgery. This is simply an administrative task and you are still able to continue seeing the GP of your choice. If you do not know who your allocated GP is, ask someone next time you come to the surgery or email ann.walker3@nhs.net to find out - thank you

Telephone Appointments

Are available for minor queries or reviews if you do not need to be physically examined.

Use your Pharmacy for minor ailments

Remember your local pharmacist is trained to treat minor ailments such as coughs and colds, blood pressure checks, constipation, rashes / skin problems and headaches etc. Please ask at your local pharmacy.

 Mobile numbers / Text alerts / email address

If we do not have any of the above information for you please update us ASAP by phone or by filling in the form on this website to update your records. We are now sending you appointment reminders with a cancel option, clinic invites and blood results by SMS text. click here to update your records

NHS Health checks

We offer NHS Health Checks free of charge to all patients age 40yrs to 74yrs, who are not being monitored in any of our clinics such as the CDM or Diabetic clinics. These NHS Health Checks are done every 5yrs. If you think you qualify for a health check or have not had one in the last 5yrs please contact reception.

 

PA logo

Already registered? log in here PATIENT ACCESS LOG IN

What is Patient Access

Patient Access is an on-line service for you to use at home 24/7 If you have a computer, laptop, tablet or smart phone.

It allows you to manage your appointments, prescriptions and health matters easily and at your convenience. All information that is sent to us via Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and the surgery are able to see this information. It is easy to register and straight forward to use by logging on with a username and password.

Levels of registration

comp phone

There are two levels of registration for Patient Access at Sandy Lane Level 1 and Level 2

LEVEL 1

Any one can register straight away as long as you are over 16 years of age. You will be able to:

  • Order repeat prescriptions on the go and see the progress
  • Make and cancel appointments - (appointments available on-line mirror those available if you were to phone the surgery)(fresh appointments are released online daily at 8am)
  • View your immunisations and allergies (anywhere)
  • Send private messages to the surgery (not for prescriptions or complaints)
  • Update your contact details 
  • If you take ill away from home you can show other healthcare workers a list of your medications to help them treat you

This is very helpful for patients who have busy lives and can not always telephone at 8am to make an appointment. 

LEVEL 2

You must have been registered with the surgery for a minimum of 6 months & be at least 16 years old 

LEVEL 2 includes the access detailed above plus the access detailed below:

  • View all coded information in your records for example a diagnosis or problem
  • View all filed test results 
  • View all documents including hospital letters etc.
  • If you take ill away from home you can show other healthcare workers a detailed summary to help them treat you

THINGS TO CONSIDER BEFORE YOU REGISTER FOR LEVEL 2

 Forgotten history

There may be something you see in your records that you have forgotten and may upset you.

 Abnormal blood results or bad news

If you have access to your blood results and hospital letters you may see information before your doctor does. This may be abnormal test results or bad news and you may not be able to speak to your doctor straight away.

 Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. Please do not google wait till you can speak directly with a doctor to clarify things for you.

 Information about someone else

If you spot anything in your medical record that does not apply to you or is information about someone else please contact the surgery ASAP.

 If the doctor decides that being allowed to access your full medical record may not be in your best interest a full explanation will be given or you may be invited in to discuss it with the doctor first.

 Confidentiality

It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you are having trouble use the on-line support centre but if yur problem persists you can contact us on 01772 214690 or email ann.walker3@nhs.net (please note that this department is not manned 24/7.)

If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

 Sharing your information with someone else

It is up to you whether or not you allow someone else maybe a relative or carer to run your account for you or to have any access at all to your medical records but it is your responsibility to keep the information safe and secure.

 

Coercion

If you think you may be pressured into revealing any details from your medical record against your will, it is best you do not register for this online service at this time.

The practice has the right to remove online access to services for anyone that doesn’t use them responsibly. If you have been refused access a full explanation will be given to you or you may be asked to come in to the surgery to discuss access with a GP. Remember your account is for your use only you cannot make appointments for anyone else.

 More information

 For more information about keeping your medical records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer society: Keeping your online health and social care records safe and secure

 http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Documents/PatientGuidanceBooklet.pdf

How to register

Down load an application form here - ONLINE SERVICE APPLICATION FORM Please read this carefully.

Fill the form in completely and bring it with your I.D. which could be a passport or a driving licence and a utility bill into the surgery. (If for some reason you cannot get to the surgery or have no ID please contact reception we can still register you)

The receptionist can register you straight away for LEVEL 1. A Doctor must grant access for you to have LEVEL 2 If for any reason the GP refuses to grant you permission to view any areas, a full explanation will be given or the GP might insist on an appointment to discuss this with you before Level 2 is granted. Level 2 is very helpful for patients who want to take an active role in looking after and monitoring a long term illness or chronic disease.

The practice has the right to deny or remove online access to services for anyone that doesn’t use them responsibly.

NOTE * Your details must be an exact match  to those we have on our practice system and unique to you including mobile telephone numbers and email address's. If your details are not up-to-date on our system then please inform us first.

If you are using a mobile phone or tablet for patient access DOWNLOAD THE APP from your app store 

Useful links

Click here for more information  http://www.patient.co.uk/patient-access.asp

Sharing your records through patient accesinformation leaflet

Click here for frequently asked questions Patient Access Help

If you have any questions about Patient Access, please contact Ann Walker at the surgery on 01772 214690 or email:- ann.walker3@nhs.net

 
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